⚡ IT EMERGENCY? We respond in 15 minutes. Call (813) 756-4171 — 24/7 for Tampa Bay businesses
IT Emergency? We're On It in 15 Minutes.
Cyberattack. Data breach. Server crash. Network failure. When disaster hits your Tampa Bay business, every second of downtime costs real money. Our incident response team is deployed immediately — local experts, not a distant helpdesk.
24/7
Expert Support
Protecting Tampa Bay businesses with enterprise-grade IT solutions since 2010
Why Choose Our Incident Response?
Everything you need — and nothing you don’t.
- Retainer and on-demand options
- Cyber insurance approved IR firm
- Forensics-ready documentation
- Legal hold procedures
Response SLAs
We Don't Believe in "We'll Get Back to You"
- P1 — Critical
15 min
Response Target
Full network outage, active breach, or ransomware attack. We respond in 15 minutes and resolve in 4 hours.
- P2 — High
30 min
Response Target
Major disruption, isolated breach, or critical system failure. Response in 30 min, resolution same business day.
- P3 — Medium
2 hrs
Response Target
Significant issues causing partial disruption. We respond within 2 hours and resolve within 1 business day.
Coverage
Incidents We Respond To
No matter what type of IT emergency you’re facing, our certified team has the expertise to contain, remediate, and recover.
Ransomware & Malware
Immediate containment and recovery, ransomware strain identification, data restoration.
Data Breaches
Unauthorized access detection, scope determination, breach containment and notification support.
Email Compromise (BEC)
Business email compromise investigations, account takeovers, fraudulent wire transfer prevention.
Phishing Attacks
Credential harvesting response, account lockdown, phishing source investigation.
Server Failures
Critical server crash response, data recovery, business continuity activation.
Network Outages
Network connectivity restoration, infrastructure failure diagnosis, failover activation.
Cloud & M365 Emergencies
Microsoft 365 outages, Azure failures, cloud account compromises and lockouts.
Insider Threats
Unauthorized data access, employee data theft, accidental deletion or misconfiguration.
Compliance Incidents
HIPAA, PCI-DSS, and SOC 2 security incidents requiring documented response and reporting.
Our Response Process
From First Call to Full Recovery
Detect & Triage
You call, we listen. We immediately assess severity, scope, and what systems are affected. No hold music. No scripts. Real engineers, immediately.
Contain
We isolate infected or compromised systems to stop the spread. For network-wide threats, we segment your environment to protect clean systems while we address the compromised ones.
Eradicate
We remove malware, revoke compromised access, close attack vectors, and eliminate the root cause — not just the symptoms.
Recover
We restore systems and data from verified clean backups, rebuild compromised environments, and return your business to full operation safely and rapidly.
Document
Full incident report: timeline, attack vector, scope, actions taken. Essential for your cyber insurance claim, regulatory notification, and future security planning.
Harden
We implement the controls that would have prevented the incident — so the same attack never works twice against your business.
Why Tampa PC
Local Response When It Matters Most
When you call a national IT firm during an emergency, you get a ticketing system and a callback promise. When you call Tampa PC Consultants, you get an engineer on the phone within minutes — someone who can be at your location if needed.
We’ve been protecting Tampa Bay businesses for over 20 years. When disaster strikes, that local presence and institutional knowledge make all the difference.
Local On-Site Capability
We can dispatch to your Tampa Bay location — not just remote support
Certified Security Team
CompTIA Security+, CISSP, Microsoft Certified, Fortinet NSE professionals
Insurance-Ready Documentation
Full incident reports formatted for your cyber insurance provider
Compliance Expertise
HIPAA, PCI-DSS, and SOC 2 incident handling for regulated industries
20+ Years in Tampa Bay
We know the local business landscape and have the trust to back it up
Frequently Asked Questions
Quick answers about our Incident Response service.
1. How fast is your incident response time?
We respond to critical (P1) incidents within 15 minutes, including ransomware attacks, full network outages, and active data breaches. Our goal is rapid containment and fast recovery to minimize business downtime.
2. Do we need a retainer to use your incident response services?
No. We offer both retainer-based and on-demand incident response services. Whether you’re a current client or calling during an emergency, our team is ready to assist immediately.
3. Will you work with our cyber insurance provider?
Yes. We are a cyber insurance–approved incident response provider. We coordinate directly with your insurance carrier, provide required documentation, and support the claims process from start to finish.
4. What types of incidents do you handle?
We handle ransomware attacks, malware infections, data breaches, email compromise (BEC), phishing attacks, server failures, network outages, cloud and Microsoft 365 incidents, insider threats, and compliance-related security incidents.
5. What happens after the incident is resolved?
After recovery, we provide a full forensic incident report, identify the root cause, and implement security hardening measures such as MFA, endpoint protection, monitoring, and patching to prevent the same attack from happening again.
Ready to Get Started?
Get a free consultation and discover how we can secure and optimize your business technology today.