Tampa PC Consultants help desk services make it possible for small and midsize organizations to receive the expert help desk and IT professional services normally found in large organizations. Our help desk services are available for live help during extended business hours for your convenience. Our live help desk staff is available by phone, Email or Text. We can also use remote access services to access any user’s workstation and see exactly what the end-user is seeing in order to quickly and efficiently resolve problems.
Our IT company is located in Tampa, FL and we offer a variety of managed IT services to businesses throughout Tampa. We are a complete source for all of our client’s computer and networking needs. Advantages of working with Tampa PC Consultants to outsource help desk services include the ability to offer:
Because we are local, when you reach out to Tampa PC Consultants, your organization will deal with a staff of local IT professionals. Our local help desk services can give your organization the personalized and professional service you desire.
Our help desk allows you direct access to highly trained and skilled IT professionals. Our knowledgeable help desk staff can quickly and efficiently resolve problems and issues. In fact, we find that most problems can be resolved over the phone or with instant messaging.
By outsourcing help desk services to an IT company, your organization can reduce or eliminate the need to hire IT professionals. This is great for small businesses working with tight budgets. Midsized companies can outsource help desk services in order to allow their IT departments or IT person to focus on more important issues and larger projects.
If there is an issue that cannot be resolved either by over the phone or remote access, we have highly trained IT Professionals who can come to your site and resolve the issue. They are also highly trained in business processes and can visit your organization to help solve some of your business problems with technology.
When issues cannot be resolved by simple, over-the-phone instructions, our help desk staff can use remote access to a user’s workstation in order to resolve issues. When your organization outsources help desk services to our staff, your organization will find that most desktop PC problems and network issues can be resolved as easily as if our consultants were standing right beside you.
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